If you’ve received the dreaded message—“Your Amazon Account has been deactivated for being related to another seller account”—you’re not alone. This is one of the most common and confusing suspension types in 2025.
Amazon’s systems automatically detect “connections” between accounts based on login activity, IP addresses, financial details, and other digital fingerprints. Unfortunately, false positives happen often and the appeal process is rarely straightforward.
Let’s break down what this means, why it happens, and what you can do to get reinstated.
What Amazon’s Related Account Policy Says
Amazon’s official rule is:
“Maintaining multiple Seller Central accounts without a legitimate business need or prior approval is prohibited.”
However, Amazon’s bots don’t always get it right. Sellers are often flagged for connection due to innocent overlaps such as:
Logging in from the same device, Wi-Fi network, or shared IP address
Using the same bank account, tax ID, or address as another account
Employing a virtual assistant who accesses multiple accounts from one device
Working with an agency or service provider that reuses logins
Even when you only operate one legitimate account, Amazon may mistakenly link you to another seller.
Common Mistakes Sellers Make
Appealing too quickly: Submitting a rushed or emotional appeal often locks in your first rejection.
Failing to separate data: Continuing to log in using the same IP or device after deactivation deepens the link.
Not gathering documentation: Without proof of separation, Amazon won’t remove the connection.
How to Prove You’re Not Related
Separate Everything – Use a new device, new internet network, and new IP.
Check Every Detail – Ensure your address, phone number, tax ID, and payment methods are unique.
Prepare Documentation – Business registration, utility bills, or bank statements showing ownership.
Wait Before Appealing – Only submit once you have full evidence ready.
Your appeal must include a clear explanation of the misunderstanding and documents proving the accounts are owned and operated separately.
When to Appeal (and When to Get Help)
Timing and precision matter. One wrong submission can make reinstatement exponentially harder. If you’ve already appealed unsuccessfully or aren’t sure how to present your case, it’s best to get professional help.
At Appeal Wizards, we specialize in separating linked accounts, proving ownership independence, and drafting successful appeals backed by verifiable data.
Don’t risk losing your account permanently, let us help you build the strongest case possible.
2 Responses
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Why is this happening?
You have a separate account ECOMVILLA which was enforced for violating one of our policies. As a result, you may no longer use the GlobeOcean Selling account to sell on Amazon.com.
Hi Karan, thanks for reaching out. Based on that notice, Amazon deactivated GlobeOcean because it is linked to the separate ECOMVILLA account that was already enforced.
The next step is usually to determine exactly why ECOMVILLA was deactivated and whether that account can be reinstated or the relationship between the accounts can be addressed. We handle related-account deactivations like this and would be happy to review both accounts with you.
Please email us at [email protected] with the deactivation notices for both ECOMVILLA and GlobeOcean, or book a call here: https://meetings.hubspot.com/amanda-bui.